Welcome to the 7th IFIP/IEEE International Workshop on Business-driven IT Management
Information Technology (IT) management has evolved significantly over the past few years as IT-based solutions have become increasingly critical to the functioning of organizations. From device, network and systems management, solutions have evolved to include service management and IT governance, as witnessed by the recent popularity of ITIL and COBIT frameworks as well as the international standard ISO/IEC 20000.
A recent shift in perspective brought to bear a more customer-centric approach to IT management, putting IT managers in condition to look at IT not just from the IT department's traditional point of view, but from the customers’ and users’ points of view. Even more recently, a further shift towards holistic understanding of IT in order to fulfill business objectives is occurring: one now wishes to look beyond IT services to the context where the services are used. This is termed Business-driven IT Management (BDIM) and is the main subject of this Workshop.
BDIM focuses on the impact of IT on business processes and business-level objectives and vice versa; besides the conventional IT metrics such as availability and response time, it looks at other key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective. BDIM is not restricted to IT environments in enterprises, but encompasses techniques and decision making that involve thinking about IT in
terms of objectives that are at business level, of organizations that may not traditionally be classified as "businesses".
The seventh edition of the BDIM workshop builds on the success of the first six editions that were held in conjunction with NOMS 2006, IM 2007, NOMS 2008, IM 2009, NOMS 2010, and IM 2011. BDIM 2012 aims to continue building the community of researchers in business-driven IT management by inviting complete, original, unpublished contributions in the following, or related topic areas:
- Modelling for business-driven IT management
- Decision support methods and tools for business-driven IT management
- Automation and Integration for business-driven IT management
- Business objectives and Service Level Management
- Business-driven IT management for e-infrastructures