Welcome to the 8th IFIP/IEEE International Workshop on Business-driven IT Management
BDIM 2013 will be co-located with the 13th IEEE/IFIP International Symposium on Integrated Network Management (IM 2013), and will take place at Ghent University, Ghent, Belgium, on May 27th, 2013.
IT management has evolved significantly over the past years as IT-based solutions have become increasingly critical to the functioning of major organizations. From device, network and systems management, solutions have evolved to include service management and IT governance, as shown by the recent popularity of frameworks like ITIL and COBIT as well as the international standard ISO/IEC 20000.
Recent shifts in perspective have given rise to a more customer-centric approach to IT management, making IT managers consider Information Technology not just from the IT department’s traditional point of view, but from the customer and user points of view. These more holistic ways to understand IT seek to help organisations fulfil their business objectives, as organisations look beyond IT to the context where the services are used. This is termed Business-driven IT Management (BDIM) and is the main subject of this Workshop.
BDIM focuses on the impact of IT on business processes and business-level objectives and vice versa. Beyond the conventional IT metrics such as availability and response time, it looks at other key performance indicators (KPIs), i.e. metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective. BDIM is not restricted to IT environments in enterprises, but encompasses techniques and decision making processes that involve thinking about IT in terms of business level objectives, and of organizations that may not traditionally be classified as “businesses”.
The eigth edition of the BDIM workshop builds on the success of the first seven editions that were co-located with the 2006-2012 editions of NOMS and IM. BDIM 2013 aims to continue building the community of researchers in business-driven IT management by inviting complete, original, unpublished contributions in the following, or related topic areas:
- Modelling for business-driven IT management
- Decision support methods and tools for business-driven IT management
- Automation and Integration for business-driven IT management
- Business objectives and Service Level Management
- Business-driven IT management for e-infrastructures