Call for papers

NOTE: this page refers to a previous edition of BDIM

 

IT management has evolved significantly over the past years as IT-based solutions have become increasingly critical to the functioning of major organizations. Recent shifts in perspective have given rise to a more customer-centric approach to IT management, making IT managers consider Information Technology not just from the IT department’s traditional point of view, but from the customer and user points of view. This is termed Business-driven IT Management (BDIM) and is the main subject of this Workshop.

BDIM focuses on the impact of IT on business processes and business-level objectives and vice versa. Beyond the conventional IT metrics such as availability and response time, it looks at other key performance indicators (KPIs), i.e. metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective. BDIM is not restricted to IT environments in enterprises, but encompasses techniques and decision making processes that involve thinking about IT in terms of business level objectives, and of organizations that may not traditionally be classified as “businesses”.

Topics of Interest

We invite complete, original, unpublished contributions in the following, or related topic areas:

MODELLING FOR BDIM

  • Modelling of IT Management processes
  • Modelling relationships between IT and business operations
  • Modelling approaches for Configuration Management Database (CMDB) or Configuration Management System (CMS)
  • Modelling IT risk and IT-related business risk
  • Modelling the relationship between IT metrics (MTBF, MTTR, etc.)
  • Response times, latency etc) and business metrics (KPIs)

DECISION SUPPORT METHODS AND TOOLS FOR BDIM

  • Business-driven IT optimization and decision-making problems
  • IT actions to enhance/optimize business performance
  • Support tools for business-driven human decision making in IT management

AUTOMATION AND INTEGRATION FOR BDIM

  • Adaptive/autonomic computing for BDIM
  • SLM and IT service management tools (ITSM suites, CMDB tools etc.)
  • Intra and inter-organizational integration of business a-plications and IT management tools
  • Enterprise application architecture management for IT service providers

BUSINESS OBJECTIVES AND SLM

  • Service Level Management approaches
  • Business-driven asset and configuration management
  • Integrating business continuity and IT continuity management
  • Accounting, billing, charging and linkages to business objectives
  • IT Governance and its impact on operational IT management

BDIM FOR E-INFRASTRUCTURES

  • IT Service Management and IT governance for e-infrastructures
  • Impact of grid and cloud computing on IT management processes and IT service strategy
  • Integrating IaaS, PaaS and SaaS into service portfolios
  • Relationship management (customer and supplier management) in e-infrastructures
  • Capacity and demand management in grids and clouds

Important Dates

Paper registration due: January 18th, 2013 (extended; hard & final deadline!)
Paper submission due: January 11th, 2013 (extended)
Notification of acceptance: February 18th, 2013
Final camera-ready papers due: February 28th, 2013 (hard deadline)