Call For Papers 2014

Important author information: New paper format for all submissions! Choose between traditional paper format and annotated slides for your submission to BDIM 2014. (See the “Paper Submission” paragraph below for details.)

9th IFIP/IEEE International Workshop on Business-driven IT Management (BDIM 2014)

Information Technology (IT) management has evolved significantly over the past few years as IT-based solutions have become increasingly critical to the functioning of organizations. A recent shift in perspective brought to bear a more customer-centric approach to IT management, putting IT managers in condition to look at IT not just from the IT department’s traditional point of view, but from the customers’ and users’ points of view. This is termed Business-driven IT Management (BDIM) and is the main subject of this Workshop.

BDIM focuses on the impact of IT on business processes and business-level objectives and vice versa; besides the conventional IT metrics such as availability and response time, it looks at other key performance indicators (KPIs), that is metrics that have significance from the point of view of the business supported by the IT. The BDIM approach aims at rethinking IT management from a business perspective. BDIM is not restricted to IT environments in enterprises, but encompasses techniques and decision making that involve thinking about IT in terms of objectives that are at business level, of organizations that may not traditionally be classified as “businesses”.

Topics of Interest

We invite complete, original, unpublished contributions in the following, or related topic areas:

Modelling for BDIM

  • Modelling of IT Management processes
  • Modelling relationships between IT and business operations
  • Modelling approaches for Configuration Management Database (CMDB) or Configuration Management System (CMS)
  • Modelling IT risk and IT-related business risk
  • Modelling the relationship between IT metrics (MTBF, MTTR, response times, latency, etc.) and business metrics (KPIs)

Decision support methods and tools for BDIM

  • Business-driven IT optimization and decision-making problems
  • IT actions to enhance/optimize business performance
  • Support tools for business-driven human decision making in IT management

Automation and Integration for BDIM

  • Adaptive/autonomic computing for BDIM
  • SLM and IT service management tools (ITSM suites, CMDB tools, etc.)
  • Intra and inter-organizational integration of business applications and IT management tools
  • Enterprise application architecture management for IT service providers

Business objectives and SLM

  • Service Level Management approaches
  • Business-driven asset and configuration management
  • Integrating business continuity and IT continuity management
  • Accounting, billing, charging and linkages to business objectives
  • IT Governance and its impact on operational IT management

BDIM for e-infrastructures

  • IT Service Management and IT governance for e-infrastructures
  • Impact of grid and Cloud computing on IT management processes and IT service strategy
  • Integrating IaaS, PaaS, and SaaS into service portfolios
  • Relationship management (customer and supplier management) in e-infrastructures
  • Capacity and demand management in grids and Clouds

Important dates

  • Paper submission due: January 15th, 2014 January 26th, 2014 (extended deadline!!!)
  • Camera ready paper: March 1st, 2014

Paper submission

In an effort to stimulate and foster original and innovative contributions from both researchers and practitioners, the 2014 edition of the BDIM Workshop will accept submissions in either of the following two options for paper format:

  • Traditional IEEE double-column format, not exceeding 6 pages (including references). This is the traditional paper format adopted in earlier editions of the BDIM Workshop.
  • Annotated slides format, not exceeding 15 pages (including title and references). This is a new paper format, that was successfully adopted in the Experience Session of recent editions of IM/NOMS. Papers in the annotated slides format should have a visual in the upper half of a page and the explanatory text in the lower half. Click here for an example.

Papers should be submitted in PDF format via JEMS:

Only original contributions that have not been published or submitted for publication elsewhere can be submitted. All accepted manuscripts will be published in the Workshop proceedings as well as in the IEEE Xplore Digital Library.


  • Owen Appleton, Emergence Tech Ltd., Norwich, UK
  • Michael Brenner, Leibniz Supercomputing Centre, Germany
  • Thomas Schaaf, LMU Munich, Germany
  • Mauro Tortonesi, University of Ferrara, Italy


For additional enquiries please send an email to the organisers.