Workshop Program

8:00-9:15 Welcome networking session

9:10-9:45 Paper presentation and discussion
Assessing Cloud Computing SaaS adoption for Enterprise Applications using a Petri net MCDM framework
Maristella Ribas (Techne Engenharia e Sistemas),
Alberto Sampaio (Universidade Federal do Ceará),
José De Souza (UFC),
Antão Moura (Universidade Federal de Campina Grande),
Flávio R. C. Sousa (Universidade Federal do Ceará),
Germano Fenner (Universidade Federal do Ceará)

9:45-10:15 Coffee break

10:15-10:50 Paper presentation and discussion
A hierarchy of e-Research needs: Understanding value delivery in distributed IT services
Owen Appleton (Emergence Tech Ltd.),
Matti Heikkurinen (Emergence Tech Limited)

10:50-11:25 Paper presentation and discussion
Ecosystem for Business Driven IT Management
Tim Reimer (Athabasca University)

11:25-12:00 Paper presentation and discussion
CMDB Patterns
Michael Brenner (Leibniz Supercomputing Centre),
Markus Gillmeister (Leibniz Supercomputing Centre)

12:00-13:30  Lunch

13:30-14:15 Keynote
(to be announced)

14:15-14:35 Short Paper presentation and discussion
A system dynamics model to support strategic decision making on IT Outsourcing: A case study at a state revenue agency in Brazil
Tarcio Bezerra (Federal Center of Technological Education),
Antão Moura (Universidade Federal de Campina Grande),
Alberto Sampaio (Universidade Federal do Ceará)

14:35-14:55 Short Paper presentation and discussion
Study on Efficient Analyzing Method of Operation Manuals for Runbook Automation
Sachiko Onodera (Fujitsu Laboratories LTD.),
Mashiro Asaoka (Fujitsu Laboratories Ltd.),
Takashi Yanase (Fujitsu Laboratories Ltd.),
Isao Namba (Fujitsu Laboratoies Ltd.)

14:55-15:15 Short Paper presentation and discussion
EGI: Implementing Service Management in a large-scale e-Infrastructure
Sy Holsinger (,
Sergio Andreozzi (

15:15-15:45  Coffee break

15:45-16:20 Paper presentation and discussion
Testing performance of IT service associates under variable load
Genady Grabarnik (St. John’s University),
Yefim Haim Michlin (Technion – Israel Institute of Technology),
Larisa Shwartz (IBM T.J. Watson Research)

16:20-16:55 Paper presentation and discussion
S3MS – A Simple Service & Security Management System
Thomas Schaaf (MNM Team),
Robert Kuhlig (mITSM Munich Institute for IT Service Management)

16:55-17:30  Closing Discussion
Future BDIM and ITSM research